Refund policy

Refund & Return Policy

All TiLTD ICE products are made-to-order, meaning each item is printed specifically for you when your order is placed. Because of this, we do not accept returns or exchanges for change of mind, incorrect size selection, or if you simply decide you no longer want the item. We encourage you to review our size guide carefully before completing your purchase.

Damaged or Defective Items

We take pride in the quality of every product we produce. If your order arrives damaged, has a printing defect, contains the wrong item, or is missing from your shipment, we will make it right — no hassle, no return required.

To report an issue, contact us at support@tiltdice.com within 14 days of receiving your order. Please include your order number and a clear photo showing the problem, and we'll respond within 48 hours with a replacement or refund.

What We're Unable to Accommodate

We're unable to process returns or refunds for incorrect sizes ordered, change of mind after purchase, minor color variations due to screen display differences, or items that have been worn or washed.

Order Cancellations

Because production begins quickly after an order is placed, cancellations are only possible within 2 hours of purchase.

Questions?

We're hockey families ourselves and we want you to love what you ordered. If something isn't right, reach out to us at support@tiltdice.com and we'll do everything we can to help.